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 Error Trouble Accessing Rascals

Discussion in 'The Help Desk' started by StanlySK, Aug 5, 2016.

  1. StanlySK

    StanlySK New Member

    Joined:
    Aug 5, 2016
    The page won't load up or it appears for a short time and then kicks me off anyone else having issues and if not anyone know a fix?
     
  2. Mihari

    Mihari Katbox Mascot Staff Member Katbox Sorceress

    Joined:
    Apr 24, 2011
    Location:
    Here or There
    Home Page:
    I can't replicate this based on the information you've provided.

    Is this a PC, mobile, what?
    What OS?
    What browser?
     
  3. DanWolf

    DanWolf New Member

    Joined:
    Aug 8, 2016
    I'm having the same problem, mine is a PC/Laptop, with Windows (was 8) 10. It's been like this for about 2 weeks for me.
     
  4. Mihari

    Mihari Katbox Mascot Staff Member Katbox Sorceress

    Joined:
    Apr 24, 2011
    Location:
    Here or There
    Home Page:
    Well you provided two of the 3 questions.
    --- Double Post Merged, Aug 8, 2016, Original Post Date: Aug 8, 2016 ---
    Basically what I need to know from both of you is are you using Firefox?
     
  5. DanWolf

    DanWolf New Member

    Joined:
    Aug 8, 2016
    no, I was using explorer, but it's Microsoft Edge (I think that's what its called) now since I've upgraded to windows 10
     
  6. Mihari

    Mihari Katbox Mascot Staff Member Katbox Sorceress

    Joined:
    Apr 24, 2011
    Location:
    Here or There
    Home Page:
    Okay, have confirmed it's an Edge thing, still investigating what the exact cause is.
    --- Double Post Merged, Aug 12, 2016, Original Post Date: Aug 8, 2016 ---
    Just an update, I'm still not sure what the problem is, stupid microsoft totally kicks you off the page so you can't even diagnose the issue. However, I have confirmed that it is ONLY Rascals that this happens too.
    --- Double Post Merged, Aug 20, 2016 ---
    I've identified the problem, and the page should load now, we are looking into why the problem was caused.
     

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